Trainee Claims Assistant

Are you looking to kickstart a new career within the insurance industry and looking to join a team that are forward thinking, innovative and that can offer you opportunities to develop and progress in your career?

As a leading wholesale insurance broker we provide niche insurance products, flexible schemes and individually tailored services for brokers, broker networks and IFAs.

We have one of the broadest ranges of added value insurance products and services in the market, so we can offer our clients a competition-beating suite of solutions – a ‘one stop shop’ for all their insurance needs. Our clients include an extensive list of market leading insurance brokers in both the UK and the Republic of Ireland.

Across the business, we foster a culture of inclusivity and champion personal development so that each employee has opportunities to shine and flourish, and we want you to be a part of it.

As a Trainee Claims Assistant, you will be provided with training to understand the principles of insurance and to understand and apply insurance policy terms. Once you understand the fundamentals you will move, with coaching, to provide comprehensive claims management services from notification through to settlement, to all our customers and clients. No experience is required as the successful candidate will receive training through their path to becoming a valued member of our Claims Team.

Our Claims Team members have a varied role and are responsible for investigation, handling and settling claims under delegated authority so no to days are the same.

Role Responsibilities

  • Provide a call answering service and comprehensively manage claims from notification through to settlement to all customers and clients. To ensure work undertaken is conducted in a manner that meets the client, business and regulatory requirements..
  • Managing and be responsible for your own workload in accordance with agreed targets, to ensure work undertaken is conducted in a manner that meets the client, business and regulatory requirements.
  • Take calls and handle correspondence to resolve queries from clients, brokers and insurers relating to claims, processes and policy terms.
  • Consider, investigate, validate and make decisions on claims.
  • Instruct Agents and arrange payments covered by the underlying insurance policies.
  • Build relationships, trust and respect with clients, customers and service providers.
  • Take notification of all new claims, identify and validate any applicable cover that may be relevant.
  • Source and review evidence that may be relevant to the claim.
  • Assess Prospects of Success and negotiate with third parties.
  • Manage and drive the clients claim forwards taking into account both the client’s and the business’s needs, keeping all relevant stakeholders informed of any and all developments at all times.
  • Develop a deep understanding of cover available under all policies and relevant claims processes for motor and non-motor insurance.
  • Build and maintain a good understanding of regulatory requirements and civil litigation.
  • Manage diary/task lists for claims.
  • Undertake any tasks which may be required to ensure the smooth running of the department.
  • Adhere to FSA and Data Protection regulations.
  • Work to targets on both quality/quantity of work.

What We Need From You

  • Work well with others.
  • Confidently communicate at all levels.
  • Organise themselves, be self-motivated with the ability to work in a fast-paced environment.
  • Meet targets / deadlines.
  • Learn new processes quickly and develop a deep understanding of the work being undertaken.
  • Evidence a sound education with a minimum of 3 GCSE’s, including English and Maths, graded A-C or 5 upwards.
  • Make sound decisions and be able to justify them.
  • Have a questioning/inquisitive mind set.

What We Offer You

  • National Minimum wage for your age
  • Opportunities for you to progress and develop
  • Opportunities to gain CII qualifications, we support you in obtaining CII qualifications
  • Healthcare cash plan
  • Pension Scheme
  • Free Parking
  • Free Costco Card
  • On-site canteen
  • Death in service
  • Employee Assistance Programme

If you are looking for a new and interesting role where you are not just another agent following a process, but a member of a team, making decisions and a real difference to our customers, we want to hear from you!!

Lexelle Ltd is an equal opportunities employer.